Profile
Results-driven professional and business owner with 4+ years of hands-on experience in customer service and business operations. Founded and actively runs Papelería y Servicios Integrales, managing all operations autonomously since 2021. Proven ability to handle high-volume daily transactions, resolve conflicts with empathy, and maintain operational standards under pressure. Seeking a remote customer support or technical assistance role where strong communication and a self-driven work ethic can deliver outstanding user experiences.
Experience
Papelería y Servicios Integrales
- Managed 50+ daily customer transactions, ensuring satisfaction and building long-term loyalty.
- Resolved complaints and conflicts on the spot with empathy and efficient de-escalation techniques.
- Conducted weekly self-managed inventory audits and coordinated supplier relationships independently.
- Maintained accurate operational records and daily reporting with minimal supervision.
Education
B.A. in Graphic Design & Visual Communication In Progress
Universidad del Valle de México · Online · Student ID AA00012182
Key Skills
Empathy & Active Listening
Conflict Resolution
Assertive Communication
Remote Self-Management
High-Volume Operations
Inventory & Supplier Management
Availability
Modality
100% remote for customer support roles. Available immediately, no relocation required.
Own Equipment
High-performance PC, high-speed internet and professional peripherals ready for day one.
Flexible Schedule
Available for full morning or afternoon shifts. Evening class schedule (19:00 to 22:00), ensuring zero interference with work hours.
Start Date
Available immediately. Open to trial period or onboarding process.